RETURN POLICY + SHIPPING INFO
WE ONLY OFFER ONLINE STORE CREDIT FOR RETURNS!
We do not offer refunds back to your method of payment. Please feel free to contact us with any questions regarding sizing and styling! Send an email to firstname.lastname@example.org and we will reply within 24 hours. Once orders are placed, they cannot be canceled. Store credit does not expire. Store credit is sent to the email address on file in the form of an E-Gift Card via email once your return has been processed. Returns are processed and E-Gift Cards are issued every 2-4 days.
Online orders cannot be returned or exchanged at storefront locations. All returns must be received within 21 days of the original order date. Return shipping is the responsibility of the customer. All items must be returned in original condition, unworn and unwashed, with tags attached.
PLEASE SEND RETURNS TO:
The Impeccable Pig Returns
200 Cole Street
Dallas, TX 75207
- We do not send return labels, so you can send returns back however you prefer.
- Original invoice must be included in your return package.
- Any returns past the policy date will not be accepted or store credited.
What items cannot be returned?
Exchanges must be for the same item in a different size. We are not able to exchange for different items. Please note your size exchange on your invoice. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an E-Gift Card for store credit. Due to limited quantity of inventory, we cannot guarantee exchanges or hold items.
When is my return processed?
Returns are processed within 2-4 days of delivery. A return must be sorted, inspected and processed before your store credit is issued. Store credit is not issued the day your return is delivered. Thank you for your patience!
We are not responsible for lost returns. We recommend holding onto your tracking number for your records.
When will my order ship?
Standard Shipping - USPS Priority Mail
All orders are processed within 2-4 business days. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays.
Expedited Shipping - USPS Priority Mail Express
Orders placed Monday through Friday before 12:00 PM CST will be processed that day. Orders placed after 12:00 PM CST will be processed the next business day.
All express orders placed on Friday after 12:00 PM CST, Saturday or Sunday will be processed on Monday.
- Please note that this assumes all of your shipping and billing information is correct and the merchandise is in stock. We will notify you if the merchandise you selected is not currently in stock.
- Your order may be shipped in multiple packages at no additional charge to you.
- Please double check your shipping address! You will be charged to double ship if the wrong address is entered.
How do I know the status of my order?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by tracking your number at https://www.usps.com/. Please allow 7 business days before inquiring about the status of your order.
We are not responsible for lost or stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. USPS requires that you wait 7-15 days from the 'delivered' date (provided by USPS) before filing a claim for your lost/stolen package. Then feel free to file a claim with USPS using the following link - https://www.usps.com/help/claims.htm.
What if I received a damaged item?
Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 3 days of the delivery date. Please email email@example.com immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.