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RETURN POLICY + SHIPPING INFO

ALL RETURNS ARE FOR ONLINE STORE CREDIT ONLY! ALL SALE ITEMS ARE FINAL SALE!

Online orders cannot be returned or exchanged at any storefront locations. All returns must be received within 21 days of the original shipment date. Any issues with an order must be reported within 7 days of receiving the order. Return shipping is the responsibility of the customer. All items must be returned in original condition, unworn and unwashed, with tags attached.

Where do I send my return item(s)?
The Impeccable Pig Returns
200 Cole Street
Dallas, TX 75207

What items are considered FINAL SALE?
Sale items
Jewelry
Bags
Scarves
Hats
Sunglasses
Intimates
Gift cards

What if I received a damaged item?
Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 7 days of receiving your order. Please email pig@theimpeccablepig.com immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage. We will replace the item or issue a refund once we have received the damaged item.

When is my return processed?
Returns are processed within 3-5 days of delivery. As soon as your return has been processed, you will receive an email with your online gift card code for store credit. We are not responsible for lost returns. We recommend holding onto your tracking number for your records.

When will my order ship?

Standard Shipping - USPS Priority Mail
All orders are processed within 2-4 business days. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays. 

Expedited Shipping - USPS Priority Mail Express
Orders placed Monday through Friday before 12:00 PM CST will be processed that day. Orders placed after 12:00 PM CST will be processed the next business day.

All express orders placed on Friday after 12:00 PM CST, Saturday or Sunday will be processed on Monday.

Please note that this assumes all of your shipping and billing information is correct and the merchandise is in stock. We will notify you if the merchandise you selected is not currently in stock.

Your order may be shipped in multiple packages at no additional charge to you.

How do I know the status of my order?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by tracking your number at https://www.usps.com/. Please allow 7 business days before inquiring about the status of your order.

We are not responsible for lost or stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. USPS requires that you wait 7-15 days  from the 'delivered' date (provided by USPS) before filing a claim for your lost/stolen package. Then feel free to file a claim with USPS using the following link - https://www.usps.com/help/claims.htm

If you need further assistance email us at stephanies@theimpeccablepig.com!

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